F.A.Q.s

Below are many of the questions we hear all the time. We hope to answer many of your questions here. Feel free to contact us anytime with any question.

What is the average turn-around time?

VPC is a high-quantity printer that can output even the largest jobs in a reasonable time. That said, turn-around on most jobs is between 5 – 10 business days. Please allow time for shipping, if applicable. Let us know your deadlines for a project, and we will always try to work with you to get the job done.

Do you print rush jobs?

Do you print rush jobs? Yes. For an additional fee we can print jobs within 24 hours. Contact us for more details.

Can I pay online?

Payment instructions are emailed along with the invoice. You can either send a check or money order or pay by Pay-Pal. Full payment is required prior to your order being printed.

Can I bring you my own t-shirts?

Yes. You may provide your own garments for printing. You can either drop them off at our shop, or ship to us directly.

How does shipping work?

VPC uses UPS to ship all our garments. Rates are based on the size of the order and the final location. Once the item ships, you will receive the tracking information via email.

What if I have a complaint?

If there is an error with your order, contact us as soon as possible to return the item(s) you are not satisfied with. We will either refund your payment for the item(s), or replace them to your satisfaction.

Screen Printing Questions

Can I mix and match colors and sizes?

Yes. You can mix and match brands, colors, and sizes in your order.

Do you have any minimums?

Yes. Normally, you must order at least 12 shirts, although we make exceptions. You are welcome to contact us for a quote if you have a smaller order.

How does pricing work?

Screen printing becomes cheaper the more garments you are having printed with the same design on one order. This means that the design will be the same size across all garments. If you were to make smaller re-orders of the same design in the future (minimum order / re-order quantities apply), these would be priced higher than your initial, larger order. Please contact us with the details of your project for a quote.

Do you charge for color changes?

Yes. Every time we change the ink, we need to clean the screen and charge $10 for time and labor. If you changed the color three times, it would be a $30 charge.

Do you save my screens?

No. Due to our high-output, we cannot save your screens for any significant length of time. We do save your artwork and exact ink colors and have no problem re-printing past orders exactly as before.

What is a film charge?

Unlike many screen printers, VPC has no set-up fees. We do charge a one-time charge to output your design as a film transparency. For every color of a design, we charge $10 to separate the artwork and output the film. Since we keep your film on file, re-printed orders do not have any film charge.

Do you charge for graphic design?

Yes and no. We are happy to offer simple graphic design services for free, such as upscaling small images or adding text to your design. However, we charge $45/hour for professional graphic design services. Most logos or t-shirt designs are completed in 2-4 hours, to your exact specifications, with a high-quality version emailed to you for future use.

What's the best format for my artwork?

Vector artwork is best for large images and text. Be sure to outline all fonts. We accept .pdf, .eps, and .cdr formats. Bitmap images should be at least 300 dpi at the size of the print, for best results. Convert art to CMYK mode for color accuracy. We accept .psd, .bmp, .jpeg, .gif, and .png formats. Avoid using images at Internet resolution (72 dpi), they will not be sharp on a t-shirt.

What's the difference between light and dark shirts?

Printing on dark shirts is more involved than lighter colors, since the ink must be more opaque. This is usually solved by “flashing” the ink (drying and reprinting the same color on top), or by adding an “underbase” (a layer of white ink beneath the color). Both methods involve an extra cost. In addition, we can also “discharge” the inks (literally remove the dye from the printed area) to make the print both bright and soft. However, discharge only works well on certain garments.

Why can't I use discharge on everything?

Discharge works best on 100% cotton shirts from the same manufacturer and dye lot. If different brands of shirts are mixed, or even different sizes dyed in different locations, the prints may not all look the same. Discharging does not work well with 50/50 or polyester shirts. If you are interested in discharge printing on a large run of shirts, ask us to provide shirt choices that will work best